Frequently Asked Questions

1. Is there a minimum order?
   No, but the minimum charge for a frame is $6.00.  The smallest frame we make is 4 inch x 4 inch with no additional charge. For frames under 4" there is a 25% surcharge per frame.
2. Are the frames shipped assembled?
   Our custom picture frames are shipped assembled up to 98 total inches.  We can even ship some frames which exceed 98 inches, but an extra handling fee of $13.00 per box is assessed for each box required to ship by means of standard ground shipping.  Larger frames may be shipped assembled via FedEx round or by common carrier and a will require a quote specific to the size of the frames.  We are happy to provide quotes for these shipments on a case by case basis.
3. How quickly can I receive my shipment?
   Most orders leave our facility within 4 - 5 business days.  Delivery times will vary according  to where you live in proximity to East Tennessee, i.e. West coast is 4 - 6 days delivery,  while most of the East coast is 2 - 3 days and Midwest, Southwest and Southern destinations will require between  2 - 4 days.  We will attempt to let you know at the time of your order when you may expect delivery, but if time is critical, please let us know and we'll discuss other options.
4. How do I calculate frame prices?
   We work from a per inch basis.  This means that you calculate the size of the custom wood picture frame, then add the width and the height times 2.  For example, a 16" x 20" frame would be 36 x 2 = 72 inches.  Take this figure and then multiply it by the price per inch.  Measurements with fractions should be calculated by rounding to the next highest inch.  For example, 16 7/8" x 20 1/2" would be priced as a 17" x 21" frame.
5. What is rabbet depth?
   This designated measurement tells us how much space we have for the artwork to be affixed to a frame.  A practical example is that most stretched canvases are 3/4 inch in depth.  Should you require the frame to fully accommodate this canvas, you would need a custom frame with a rabbet depth of 3/4 inch or more.
6. Are the frames made of wood?
   We do not sell metal or poly frames.  Our mouldings all have a wood base with a wide variety of finishes. The ECO frames are on a MDF base with a wrap finish.
7. Do we cut fractions?
   We cut fractions as small as 1/16 inch.
8. How do we ship our packages?
   Our primary carrier is FedEx Ground.  We use them because of their home delivery system which delivers to residential addresses Tuesday - Saturday.  Express shipments go via FedEx Express.  Common carrier deliveries are available for larger shipments and in specific regions of the country we also offer UPS delivery by request but shipping rates will be higher.
9. How can I be sure that a frame color is what I need?
   We do encourage our customers to request samples when there may be a question about color or appearance.
10. What is the cost of shipping?
    The minimum shipping charge is $13.00 within the continental U.S. and $37.00 outside the continental U.S.  Shipping cost is based on the dollar amount of the order.
11. Do you offer free samples?
    Yes, we do offer free samples (1" to 2" pieces) maximum of 20 per order.  If you order the complete set for $20.00 -- you will receive samples of all new mouldings we add by request.The complete set for $20 is in listed in the hardware section.

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